WORK ORDER ADMINISTRATION

FROM THE WORK ORDERS YOU’VE CREATED IN FIELD NATION, WE WILL:

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• Leverage existing talent pools to source, screen, & assign qualified field engineers

• Confirm completion of pre-site visit tasks

• Ensure on-time arrival, requirement fulfillment, and satisfactory work order completion

• Remediate “backouts” and “no-shows”

• Communicate ticket status updates​

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AVAILABLE: Business days (Monday-Friday) 8 business hours in client-selected time zone

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PRICING: Per work order. Minimum 50 work orders/month

WORK ORDER MANAGEMENT

ALL THE SERVICES OF WORK ORDER ADMINISTRATION PLUS:

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• We create work orders in Field Nation on your behalf

• Make order payments

• Arbitrate counteroffers

• Schedule visits according to prescribed parameters

• Create and manage talent pools

• Provide a quarterly performance review

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AVAILABLE: Extended hours coverage up to 24x7x365

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PRICING: Per work order. Minimum 100 work orders/month

PLATORM MANAGEMENT

A DEDICATED SUCCESS MANAGER WILL:

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• Design templates & work orders

• Execute, manage, and refine end-to-end work order process

• Handle exceptions in accordance with agreed guidelines

• Create new and leverage proprietary field engineer talent pools

• Ensure completion of quality work order deliverables

• Administer work order payments

• Analyze, review, and report on key metrics

• Conduct quarterly business review

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AVAILABLE: All day, everyday 24x7x365

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PRICING: Monthly fee