Service Desk
Comprehensive support and assistance
Patriot Global Services offers quick, effective support for technical issues, ensuring prompt issue resolution.
expertise and knowledge base
Our skilled team and extensive knowledge base enable fast, proven resolutions and empower your team with helpful self-service resources.
Proactive Resolution and improvement
We monitor systems proactively, resolve chronic problems, and continuously improve system performance to keep your business running smoothly.
Your Support
Our Priority
Incident Management
Our Service Desk offering provides your skilled IT team with a “go-to” resource to support their deployment and maintenance projects. From problem resolution assistance to expert advice, we are standing by to ensure success.
Service Request Fullfilment
We also handle service requests, such as granting access to new software, setting up hardware, or providing information needed by users. Our goal is to deliver these services swiftly and accurately, ensuring users get what they need to stay productive and focused on their tasks.
Empowering Success
We believe that supporting our clients goes beyond resolving issues — it's about enabling growth and achievement. By providing reliable support, innovative solutions, and proactive guidance, we help businesses overcome challenges and unlock their full potential. Our commitment is to empower your success every step of the way.
Service Desk Features
service Desk
Your primary point of contact for all support and service requests. We are committed to providing prompt assistance to ensure your needs are met efficiently and effectively.
REQUEST QUEUE​
Our Request Queue organizes all incoming support requests, allowing our team to prioritize and manage each issue systematically. This ensures that your requests are tracked and resolved in a timely manner.
Self Service
Empower yourself with our Self-Service portal, where you can access FAQs, troubleshooting guides, and knowledge resources to resolve common issues independently, saving you time and effort.
SLA (service level agreement)
We adhere to clear SLAs to guarantee timely responses and resolutions. Our SLAs define the expected service standards, ensuring you receive consistent and reliable support whenever you need it.